1. When you can return an item
You can return an item within 7 days of delivery (or of purchase, for items bought at our counter) if it:
- arrived defective or damaged, or
- is not what you ordered (wrong item, colour, shade or size).
The item must be unused, in its original packaging with all accessories, with your order number or receipt as proof of purchase.
2. Items with limits
- Opened make-up and beauty products (Glam Bazar) can be returned only if they arrived damaged or wrong, for hygiene reasons.
- In-ear products such as earbuds and earphones can be returned only if they are faulty or wrong.
- Items damaged after delivery, by misuse or accident, cannot be returned.
3. How to return an online, WhatsApp or phone order
- WhatsApp +92 315 8048157 or email info@kbazar.pk within 7 days with your order number and a photo or short video of the problem.
- We confirm the return and tell you how to send the item back: by courier, or at our office after you call or WhatsApp first.
- Our team inspects the item when it reaches us.
If the item was faulty or wrong, we pay for the return delivery.
4. Returns at our counter
Bring the item and your receipt (or order number) to our office in Gulshan-e-Iqbal, Karachi. Please call or WhatsApp before you come. We check the item there and offer an exchange, a refund or store credit.
5. Refunds
Refunds are made after inspection, within 5 to 7 working days. Cancelled orders and failed or duplicate payments are refunded within the same time. Delivery charges are refunded when the item was faulty or wrong.
| How you paid | How we refund |
|---|---|
| Cash on delivery | Bank transfer to your account (send us the account details) or store credit |
| Card at our counter | Back to the same card |
| Cash at our counter | Cash, or store credit if you prefer |
| Store credit | Store credit |
6. Exchanges
If you want a different colour, shade or size and the item is unused and unopened, we can exchange it within 7 days, if we have it in stock. You pay the delivery charge for an exchange that is not due to our mistake.
7. Cancelling an order
You can cancel any order before it is dispatched at no cost: WhatsApp +92 315 8048157 with your order number. After dispatch, please receive the parcel and use the return steps above if it qualifies. Items marked Available on backorder can be cancelled at any time before they ship.
8. Your legal rights
Nothing in this policy limits your rights under Pakistani consumer protection law.
9. Contact
Innovative Encompass, operator of kbazar.pk, Office No. 102, 1st Floor, Fine Commercial Center, Block-5, Gulshan-e-Iqbal, Karachi, Pakistan · info@kbazar.pk · WhatsApp or call +92 315 8048157.
10. Changes to this policy
We may update this policy when the way we work changes or the law requires it. The new version is published on this page at https://kbazar.pk with its effective date; bigger changes are also announced on the website. The version on the site on the day you place an order applies to that order.
| Version | Date | Change |
|---|---|---|
| 1.0 | 1 January 2026 | Policy in effect on kbazar.pk. |
| 1.1 | 21 October 2026 | Amended: returns at our counter, exchanges, refunds by payment method, limits for opened beauty and in-ear products. |